It may be that ChatLicense doesn’t work for a while. Try the following:
- Do you have the latest version of the app? Check the app store for updates.
- Check if you have proper internet connection, as the app always requires an internet connection.
- Close the app and start it again.
- Log out and log back in again (with the one-time code via SMS).
Does the app crash at login after you have requested the verification code with the phone number?
In this case, your app has already saved your phone number and only recognizes you as an existing user. Restart the app and then choose the option “log in” (and not “create account”). You should then receive the SMS. Once in the app, you do not have to log out again.
What to do in case the solutions above do not work? Submit a request and we’ll help you as soon as possible.
Describe your problem and actions as precisely as possible. It also helps to send a screenshot of the error with your message. The following information can help us with fixing a problem:
- Which device are you using?
- Which operating system (IOS/Android) is your device running?
- Which version of the app is installed?
- Does the app get stuck at specific parts? If so, which?